Managed IT Operations (NOC)

Your own IT team in command, with the cockpit it was missing. Co-managed access gives your company's technicians a login to the same professional IT operations platform Zamak uses: a single console with the inventory of every device, the state of updates, the automation of routines and remote access, all with roles, permissions and scope isolated to your environment. Zamak sets up the access, trains your team, defines the security guardrails and stays alongside as backup and specialist escalation, never in its place.

The layer that decides where each click can go. At the very moment each internet address is resolved, Extended Web Protection blocks the malicious site, the phishing link and the call ransomware tries to make to the criminal, before the page opens and before the file downloads. And it follows the person off the office: on the laptop at home, on the road and on the phone, where the perimeter firewall cannot see. Zamak designs the policy, activates it on every device and delivers the report.

Managed operation of your company's firewall, the door between your network and the internet: updated firmware, rules and policies under control, a segmented network, a working remote-access VPN and monitored availability, with a monthly report. Zamak operates the perimeter so it does not become the weakest link, at the most critical point.

Managed operation of the network devices that are not servers or computers: the switch that connects the company, the Wi-Fi access point, the UPS, the printer, the time clock and the camera recorder. Zamak discovers and inventories every device, follows its health over the network, keeps firmware and configuration up to date, plans replacement before end of life, and delivers a monthly report. The devices that always got left for later finally have someone caring for them, every day.

Managed operation of your physical and virtual servers: continuous checks that turn into action, disciplined patching of the operating system and third-party software, routine automation, secure remote access and a monthly report. Zamak operates, patches and keeps your servers up, every day, before a fault becomes an outage.

Managed operation of your company's set of workstations, the laptops and desktops the team uses every day: patching of every machine at scale, routine automation, remote fixing without a desk-side visit, standardization and provisioning of new machines, with a monthly report. Zamak operates the whole device estate so your IT stops firefighting.

Help from a distance, in seconds, the professional way. Secure remote access is the tool that lets whoever gives support reach any company computer in seconds, whether the user is in the office, at home or travelling, and solve on the screen instead of instructing blind over the phone. The connection is encrypted end to end, with two-step authentication for the technician, control over which networks can access and the audit trail of every session. It even reaches the machine that is not under management, with a one-time code, and the black screen that will not even boot, through the camera on the user's phone. Zamak provisions it, configures the security, puts your brand on the support screen and stays as backup. It is the standalone remote access: the integrated version already comes in the Managed Devices.