Managed Service Plans

The reinforcement for the technician holding IT alone. The Co-Managed Advanced Plan places engineering shoulder to shoulder with your team in the day-to-day, not only for the rare case, with the deep specialist behind and a guaranteed start within 5 business hours. It is the second step of the service plans, for companies that have a technician organizing IT and need more hands in the day-to-day, with unlimited attendance hours and a predictable cost. Sized by device type.

The deep backline for your IT team. The Co-Managed Essential Plan places the deep specialist (the most advanced engineering level) behind your team, with unlimited attendance hours and a guaranteed start within 8 business hours, over an environment Zamak keeps healthy proactively. It is the entry point of the service plans, for companies that already have an IT team and want, behind it, a strong backline and a predictable cost. Sized by device type.

Your entire IT resolved and steered, with priority and presence. Dedicated IT Care is the top of the plans: Zamak covers every level of attendance, from first-line user support to the deep specialist, with a priority start within 2 business hours, on-site presence when remote is not enough and the strategic direction of someone thinking about where your IT is going. For those who want to delegate IT entirely, and also for those who already have a team and want priority and consulting. Unlimited attendance hours, a predictable cost, sized by device type.

The base that holds your IT up, operated and protected around the clock. Managed NOC & SOC is the foundation of the service plans: the operation that keeps your environment healthy and the security that watches over it, assembled service by service, with no user attendance layer on top. For those who already have someone answering users and want the managed engineering underneath, and for those who want to start from the foundation and add an attendance plan later. Assembled à la carte, on request.